FAQ

29
Are you a factory or a trading company?

We not only have our own factories but also have shares in some other enterprises.

Can you provide samples?

Yes, if the sample is available in stock

Can you arrange the shipment?

Sure, we have permanent freight forwarder who can gain the best price from most ship company and offer professional service.

What is the delivery time?

It is based on the order, normally 15 - 20 days after receiving the deposit or L/C at sight.

Do you have quality control?

Yes, we have gained BVSGS authentication.

What are your payment terms?

100% irrevocable L/C at sight. Or T/T, 30% advance, and balance against the copy of B/L within 3-5 days.

Will my windows and doors product damaged during the shipping process?

A:Don’t worry about this issue, we will packed well to keep the product safety ship to your job-site, item will be well packed in wooden frame, the glass packed with bubble firm and fill in the wood box, and we have the shipping insurance to double assistant .

What information is needed to order for my product?

A: It is important to have as much detailed information as possible. Proper measurements for sash/panel replacement, as well as your product series number are necessary for us to place an order for you. If needed, visual aides, such as emailing pictures of your product, can also be of assistance.

How long will it take to get my windows and doors product?

A:Factory mass production time will take 45 days after confirming your shop drawing, and the seaway shipping will take 40 days to your local port.


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